Privacy Policy

Last updated: 1 January 2025 · Memorino LTD

1. Who We Are

Memorino LTD (“Memorino”, “we”, “us”) is registered in England and Wales. Our registered address is 20 Fenchurch Street, London, EC3M 3BY. We operate the website at memorino.co. We are the data controller for personal data collected through this website.

2. What Data We Collect

  • Account & Order Data: name, email address, delivery address, telephone number, order history.
  • Payment Data: payments are processed by PayPal. We do not store card details.
  • Usage Data: IP address, browser type, pages visited, referral source (via cookies).
  • Communications: messages you send us via the Contact form or email.

3. How We Use Your Data

  • Processing and fulfilling your orders (contract performance).
  • Sending order confirmations, dispatch notifications and delivery updates.
  • Responding to customer service enquiries.
  • Improving our website and product offering (legitimate interests).
  • Sending marketing emails where you have given consent (you may opt out at any time).
  • Complying with legal obligations (e.g. HMRC, Consumer Rights Act 2015).

4. Cookies

We use essential cookies to operate the shopping basket, and optional analytics cookies (e.g. Google Analytics) to understand site usage. See our Cookie Policy for details. You can manage cookie preferences at any time.

5. Data Sharing

We do not sell your personal data. We share data only with:

  • PayPal: to process payments.
  • Delivery carriers (Royal Mail, DPD, Evri): to dispatch orders.
  • IT service providers (hosting, email): under data processing agreements.

6. Data Retention

Order records are retained for 7 years to comply with UK tax law. Marketing consent records are kept for 2 years after last interaction. Website analytics data is retained for 26 months.

7. Your Rights (UK GDPR)

You have the right to: access your data, rectify inaccuracies, request erasure, restrict processing, data portability, and object to marketing. To exercise your rights, email privacy@memorino.co. You also have the right to lodge a complaint with the ICO (ico.org.uk).

8. Contact

For privacy queries: privacy@memorino.co or write to Memorino LTD, 20 Fenchurch Street, London, EC3M 3BY.